ChildCare Education Institute June Newsletter
Effective Communication in Child Care    
In This Issue...
How's Your Staff Communication?
Seven Keys to Effective Feedback
Communication Style Self-Assessment
CCEI Awards Early Childhood Credentials
Improve Child Care Staff Communication with Online Training
Alumni Profile:Christina Lewis
Annual Training Subscriptions - Individual + Center-Based Options
CDA Coursework, Director's Certificates, & Early Childhood Credential

How's Your Staff Communication? 


Unlike many other skills, communication doesn't necessarily get easier as we age. For example, unless he or she decides to go into mountaineering or competitive "racewalking," a typical child will not need to develop and redevelop walking skills forever. Not so with communication skills. That's because communication gets more and more complex as we get older and develop different kinds of relationships.


As humans, we begin communicating from the earliest moments of life, and we never stop, but communication certainly isn't all talk! It involves language, of course, but also culture, tone of voice, facial expression, gestures, memory, preferences and style, hormones, context, personal motives and all sorts of other psychology.


How you communicate in your personal relationships is your business, but how you communicate in the workplace is another matter, because it affects you, your colleagues, the children, and their parents. Therefore, it is important for everyone on staff to take some time to reflect on how communication skills (or lack thereof) may be detracting from overall program effectiveness.


Communication problems are not uncommon between adults in the early childhood environment. As an early childhood professional, you know how important it is to practice intentional, research-based strategies for teaching children to communicate in various situations, but have you ever considered that you and/or your colleagues may need to apply some similar strategic thinking to your own relationships?

Problems commonly arise when one teacher tries to offer constructive feedback to another. People put up natural defenses when they receive criticism, so whether the feedback is received or rejected basically depends a lot on how you (the critic) approach the situation. Then again, things could get worse if you don't provide that feedback. So how do you do it effectively?

Listening is another common problem area. Do you really listen to other people when they talk? Are they really listening to you? It's important to learn what it means to be an active listener, and how to practice those skills with children and adults alike.

CCEI offers a number of helpful communication courses, because strong, professional communication skills are absolutely essential. Children need good role models, and grownups need to be able to cooperate, collaborate, and resolve conflicts without creating undue animosity and other emotional obstacles. Please visit our course library to get started. Also, be sure to check out the other articles and links in this newsletter.

Volume 8, Issue 6

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Active Listening: Hear What People are Really Saying  

By: James Manktelow & Amy Carlson 


Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
  • We listen to obtain information.
  • We listen to understand.
  • We listen for enjoyment.
  • We listen to learn.

Given all this listening we do, you would think we'd be good at it!

Article courtesy of Mind Tools  

Seven Keys to Effective Feedback
By: Grant Wiggins  


Who would dispute the idea that feedback is a good thing? Both common sense and research make it clear: Formative assessment, consisting of lots of feedback and opportunities to use that feedback, enhances performance and achievement. 

Yet even John Hattie (2008), whose decades of research revealed that feedback was among the most powerful influences on achievement, acknowledges that he has "struggled to understand the concept" (p. 173). And many writings on the subject don't even attempt to define the term. To improve formative assessment practices among both teachers and assessment designers, we need to look more closely at just what feedback is - and isn't. 


View Article

Resource Courtesy of ASCD (formerly the Association for Supervision and Curriculum Development)  

Communication Style Self-Assessment 


This questionnaire is designed to help you assess your preferred communication style. Thinking about your behavior at work, read each statement and indicate which best typifies your behavior.


Quite simply, some people just seem to 'have it' don't they! They communicate in ways that make us want to perform for them. They inspire us to be the best we can be, even when it means doing things we'd rather not. We listen to these people, we respect them and accept 'feedback' even when it contains things we might not want to hear about ourselves.  


So, what's their secret? What about the rest of us? Why do we sometimes not get the communication results we desire?


Complete Self-Assessment 

Resource Courtesy of NewLine Ideas


CCEI CDA programs Meet New Credentialing Requirements

ChildCare Education Institute Child Development Associate (CDA) certificate programs of study align to the new CDA credentialing process as established by the Council for Professional Recognition. CCEI offers several online certificate programs to fulfill the updated requirements of the national CDA credentialing process that became effective June 1, 2013. For additional information on the new requirements, please click here. CCEI's programs that meet the standards of the Council for Professional Recognition include: Early Childhood Credential, Instructor Supported CDA, Spanish instructor Supported CDA, Self Study CDA, College Credit Eligible CDA, Florida Child Care Professional Credential (FCCPC), and the Spanish Florida Child Care Professional Credential (FCCPC). For additional information on the programs available to you, please visit the CCEI Online Certificate Catalog or contact a CCEI recruitment coordinator at 1.800.499.9907, prompt 3.
CCEI Awards Early Childhood Credentials

ChildCare Education Institute is proud to announce its first recipients of the CCEI Online Early Childhood Credential (ECC). The first recipient to complete CCEI's online ECC program is Lori Tyner of Montana. Upon completion of her program, Tyner used her ECC to satisfy requirements of the Council for Professional Recognition's Child Development Associate® (CDA) National Credentialing Program™.

Tyner explains, "The fact that I now have my CDA and can continue to teach my little ones is the most rewarding thing that I have gained from this experience. I did learn a great deal throughout the course that has helped me, especially in my new assistant teacher position. I would recommend this program to other early childhood educators because I feel I have had a very positive experience with it."


Other recent recipients of CCEI's ECC include Michele Conklin of New York, two early child care practitioners from Montana, and one from Georgia. For more information about the CCEI Online Early Childhood Credential program, contact a CCEI recruitment coordinator at 1.800.499.9907, prompt 3, Monday - Friday, 8 am - 5 pm ET. 

Improve Health and Hygiene Practices with Child Care Training Course
CCEI announces HLTH104: Basic Health and Hygiene Practices for the Early Childhood Setting as the latest addition to the CCEI catalog of 100+ child care training courses online. Preventing the spread of infectious diseases in child care settings and promoting clean environments are routine tasks for early childhood educators, and health updates on best practices are continuing to be made. CCEI's Health and Hygiene Practices course provides participants the opportunity to learn about various types of bacteria, viruses, and other pathogens and how they spread. This course provides the latest recommendations and standards from the American Academy of Pediatrics and other national health organizations. Topics include hygiene practices, immunization policies, criteria for exclusion from group child care, recognizing signs and symptoms of disease, cleaning and sanitization policies, and communicating with families.
Improve Child Care Staff Communication with Online Training

New users have the opportunity to try online learning by taking the trial course CCEI960: Staff Communication: Educational Partnerships in June in recognition of Effective Communications Month. Poor communication is often at the root of workplace conflicts and other problems, and yet many businesses fail to include communication skills as part of basic job training. CCEI's Staff Communication course provides directors, administrators, and aspiring directors with a greater understanding of the value of good communication skills, as well as various techniques for listening and responding appropriately to staff, parents, and children. Upon successful completion of this course, students will be able to identify ways to improve their communication skills, promote active listening, and explain methods to be used by staff members to effectively communicate. This course is available for purchase through online enrollment now.


Christina Lewis

Houston, TX      


Congratulations to Christina Lewis for successfully completing CCEI's Online Texas Director's Certificate Program of Study!


Christina initiated her career in early childhood by doing administrative work for her mother's center. Her favorite time of day with the children in her care is lunch time, as she works with infants and enjoys seeing their reactions to the new tastes and textures of food. Christina loves working with children to see their faces light up when they've learned something new. She's further motivated to work with children due to the fact that her grandmother was a second grade teacher for over 20 years and her mother operated her own child care center for several years.


In her spare time, Christina enjoys spending time with her partner and her daughter, and studying her college coursework. She's currently pursuing her education with a bachelor's degree in education, and is in the process of obtaining her CDA Credential from the Council for Professional Recognition. In the future, Christina is also interested in elementary education, and owning her own child care center. Christina recommends CCEI to anyone and states, "CCEI is as easy as it gets to advance your education in this field. It's made for you to succeed, affordable, on your own time, and laid out for you to learn easily!"


Congratulations, Christina! CCEI is proud to call you a graduate!

Individual Professional Development Subscriptions for only $99 per year!  
CCEI offers over 100 IACET CEU-awarded online child care training courses that meet continuing education requirements. CCEI has professional development offerings in English and Spanish, and courses are accessible 24 hours a day, 7 days a week, 365 days a year from any computer with Internet access.

Center-Based Subscriptions 
Center-Based Subscriptions are a great way for directors to manage and administer continuing education for staff members. CCEI's Center-Based Subscriptions, available for small and large centers, allow directors to provide training for as little as $20 per teacher for the entire year!
Online CDA Coursework
CCEI's Online CDA Certificate programs of study meet the clock-hour training requirement of The Council for Professional Recognition, which is needed in order to apply for the Child Development Associate (CDA) credential. CCEI's CDA Certificate programs focus on the six CDA Competency Goals established by The Council and contain the required hours in each of the eight specified content areas.

Online Director Programs
CCEI offers several online programs for directors including the Online Director's Certificate and
Director's Certificate Renewal, Georgia Director's Certificate, Texas Director's Certificate and Texas Director's Certificate Renewal, and Florida Director's Certificate Renewal. These programs provide the professional development required for early childhood professionals seeking to further their skills and knowledge in the management of a child care center. Each student receives support from an Education Coach (EC) and CCEI's Customer Support Help Desk.

CCEI Early Childhood Credential

The CCEI Early Childhood Credential (ECC) is designed to give a basic framework of early childhood theory and application through online content-based coursework, reading assignments, practical application exercises, essays, parent interviews, classroom observation and oral and written exams. The instructional units and the 180 hours of coursework cover major topics in early childhood education including the Principles of Child Growth and Development; Safe, Healthy Environments; Social and Emotional Development; Motor, Language, and Cognitive Development; Principles of Child Assessment; Program Management, Families, and Professionalism. The credential awards 18 IACET CEUs, and is recognized by NAEYC to meet a part of the Alternative Pathways for directors to achieve educational qualifications. The ECC is a clear pathway toward higher education and raising the knowledge and skills of the early education workforce. Holders of the CCEI Early Childhood Credential can be considered qualified for Head Start positions that require a minimum of a CDA or other certificate. Graduates of CCEI's Online Early Childhood Credential (ECC) will have met all training, portfolio, and observation requirements of the national CDA Credential and only need to complete the Council's exam at a PearsonVue testing center to finalize the CDA Credential application process.The ECC is an expanded program that incorporates the other CDA required elements such as the formal observation and portfolio creation.


CCEI coursework is eligible for college credit through articulation with one of CCEI's articulation partners, and has received college credit recommendations by the National College Credit Recommendation Service (National CCRS), which has more than 1,500 schools willing to consider credit. Contact Admissions at 1.800.499.9907, or visit the ChildCare Education Institute website for more information or to enroll online.

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